Terms & Conditions
1. Introduction
These Terms and Conditions govern access to and use of the Doctor Alliance platform and services ("Services").
By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
2. Services Overview
Doctor Alliance provides a platform supporting clinical documentation workflows between healthcare organizations and physicians, including the exchange, review, and processing of healthcare documentation.
3. Customer Relationships
Access to the Services is provided to healthcare organizations ("Customers") under separate agreements.
These Terms apply to Customers and their authorized users. Customers are responsible for ensuring their users comply with these Terms.
4. User Access and Responsibilities
Access to the Services is limited to authorized personnel designated by the Customer.
Users are responsible for:
- maintaining the confidentiality of their login credentials
- using the Services only for authorized purposes
- complying with applicable laws and regulations, including HIPAA
- notifying their organization of any unauthorized access or security concern
Sharing credentials or providing access to unauthorized individuals is prohibited.
5. Data and Records
All data processed through the Services belongs to the Customer or the applicable clinical workflow participants.
Doctor Alliance processes data as a Business Associate under HIPAA, as directed by Covered Entity Customers.
Customers are responsible for the accuracy of information submitted through the Services and for meeting their own data retention and regulatory obligations.
6. Privacy and HIPAA
Use of the Services in connection with Protected Health Information (PHI) is governed by applicable Business Associate Agreements and HIPAA requirements.
Doctor Alliance's Privacy Policy describes how information is handled in connection with the Services and is incorporated into these Terms by reference.
7. Service Availability
Doctor Alliance makes reasonable efforts to maintain availability of the Services but does not guarantee uninterrupted access.
Scheduled and unscheduled maintenance, technical issues, or circumstances beyond Doctor Alliance's control may result in temporary unavailability.
8. Disclaimer of Warranties
The Services are provided "as is" and "as available."
Doctor Alliance makes no warranties, express or implied, regarding the Services, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
9. Limitation of Liability
To the fullest extent permitted by law, Doctor Alliance shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from use of or inability to use the Services.
Doctor Alliance's total liability in connection with the Services shall not exceed the amounts paid by the Customer in the three months preceding the claim.
10. Indemnification
Customers agree to indemnify and hold harmless Doctor Alliance from any claims, losses, or damages arising from their use of the Services, violation of these Terms, or violation of applicable law.
11. Modifications
Doctor Alliance may update these Terms from time to time. Updates will be posted on this page with a revised effective date.
Continued use of the Services after updates constitutes acceptance of the revised Terms.
12. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to its conflict of law principles.
13. Contact
For questions regarding these Terms and Conditions, please contact legal@doctoralliance.com.